You could probably have printed out a UPS label cheaper than having the store do it, and the address would have been right. You can file with UPS for the insurance, but you can’t make your buyer wait until you hear back from UPS. From https://sellercentral.amazon.com/gp/help/help-page.html/ref=ag_1791_cont_scsearch?ie=UTF8&itemID=1791 S-3.1 Delivery Errors and Nonconformities; Recalls. In those cases, it’s the seller who loses (most likely) if they didn’t purchase insurance, particularly on high priced items. My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. FIX: I called UPS and had to enter my tracking number. I am a seller and send plenty of packages out per week. Options. If UPS misdelivered it by mistake, there is not need for a police report. > buyer didn’t ask or pay for additional insurance. If you can't get through on phone or live chat etc try facebook and twitter (a bit of public shaming makes companies more proactive to deal with your issue i've noticed mainly on facebook). D Bonom If this were to happen anywhere else a company would most likely not issue a refund. You don’t want someone complaining that they’re missing a package, and the last location is … Parcel Monitor user from United States 5 days ago. Let me know tracking number and what you can do for me please. Good Luck and Happy Holidays! That’s the whole thing here, it wasn’t misdelivered, it was shipped to the address that was on the shipping label (which the UPS clerk entered the wrong address on, if I understand the OP’s somewhat garbled first post). Someone in the local office was not able to get their computer to verify my street address, so they changed it to another street. At least you would not have to refund her money, because I can guarantee that what you are selling her didn’t cost you $200, so if you can keep that and retrieve the item back from UPS or at least $100 for the insurance you might break even or even come out a little a head. aus oder wählen Sie 'Einstellungen verwalten', um weitere Informationen zu erhalten und eine Auswahl zu treffen. No one actually knows where the package is, so no one is going to come looking for it. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. UPS delivered my packages to the wrong house. I checked my tracking number and it says it was delivered ($80 hard drive) but I haven't received it yet. UPS sent package to the wrong address? However, that doesn’t make it any less lethal once it hits your machine. . Choose the Correct My Address button. Wir und unsere Partner nutzen Cookies und ähnliche Technik, um Daten auf Ihrem Gerät zu speichern und/oder darauf zuzugreifen, für folgende Zwecke: um personalisierte Werbung und Inhalte zu zeigen, zur Messung von Anzeigen und Inhalten, um mehr über die Zielgruppe zu erfahren sowie für die Entwicklung von Produkten. I was at home at that time and checked the door before going to bed, there was no package. Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. Powered by Discourse, best viewed with JavaScript enabled. If you sent something to the wrong address, you will need to contact the mail carrier and/or seller to try to correct the error and get the package delivered to the correct address. The buyer is asking for a refund, what should I do? Let me know tracking number and what you can do for me please. I sent package to wrong address The sender sent my package to the correct address but ups delivered it to the wro... My package was sent to the wrong address. Since when would a buyer need to pay for additional insurance ? Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. They instead told me to call Office Depot and set up a claim with them, so I did. Actually what I sold her costs me $270, which is what I originally had it up for but I put it on sale for a week after it has been on amazon for a while. great neck ny 11021, It something happened to the package that is not tour fault you shipped it your job ends there its up to the customer to figure out this mess especially if he/she got insurance or not with UPS its simply not your job. For a fee, USPS Package Intercept ® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Since when would a buyer need to pay for additional insurance ? This was at a time when I was receiving packages from UPS a few times a week. I don’t know if Logistics has similar technology, but UPS has GPS tracking for each delivery. Insurance is for you not the buyer. Luckily I had the day off so I decided to get some stuff done around the house and front yard. You made a $200 mistake. In the future, … Otherwise why did you have to write the same thing twice? Now I'm appealing the case cause he sent to wrong address. Fixing an Incorrect Address. Insurance is to protect you, the seller, not the buyer. Insurance is purchased for the protection of the seller themselves, not the buyer. What kind of statement is that ? The address I gave them was wrong and as a result the item was shipped to the wrong address. But she wants to file a police report if they refuse to give the item back, because it was delivered, I will give her a refund as soon as UPS fails to retrieve the package. Enjoy your ham. Now what? If you buy something from say, amazon, if you don’t get it you would want your money back, no? great neck ny 11021. I shipped the package from my local UPS store I wrote the address twice for the manager because he had the apartment and building number wrong and than the 3rd time he printed the label he got the second and it was delivered on the 20th, a mile away from where it was supposed to be. Also, the website that I ordered it from sent out a tracer on the bag. a package was delivered to me. Frequent Advisor Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎Oct-07-2016 06:05 PM ‎Oct-07-2016 06:05 PM. LOL, it’s bizarre how you just make up your own syntax. If you had of got $200 of insurance you could have refunded the buyer the $200 you gotta from UPS. UPS is going o try to retrieve the item on Monday or Tuesday, and hopefully they will do the right thing and return it. I sent one out and the customer claimed she/he didn't recieve the package. I was told that my job is done and the buyer needs to communicate with UPS to get this resolved, but what am I supposed to do? poster’s home address deleted from quote Why does the UPS delivery person walk right by a protected carport and proceed to leave the delivery out in the elements, in plain view < 20 ft from the street? Refund your buyer or you risk not only a neg, but an A-Z claim that they will win. Seller is responsible for the item until the buyer has possession of it. . It is rare for me to be asked to sign for anything from UPS. UPS Shipments. A Texan man was not happy about becoming an unofficial post office: "UPS, you delivered someone else's package to me, then GAVE THEM OUR ADDRESS!? Amazon suggest getting insurance on packages $75 and up. Buyers are covered by the Amazon A to Z protections in the case of a lost or damaged during shipping item, if the seller refuses to refund because “the buyer didn’t pay for insurance”. That’s utter bollocks. You are responsible for: any non-delivery, misdelivery, theft or other mistake or act in connection with the fulfillment and delivery of Your Products. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. Did you just learn to type this minute and this is the first thing your wrote? Steps to take will vary by carrier. Re: Ups sent to wrong address?! I called them and they said that it had been delivered and signed, but no one in my house signed for it. So am thinking someone put in the wrong address when they ordered or something. I heard most cases don't win their appeal. Next thing I know it's 8pm and the package hasn't arrived. right address, wrong name: I partially opened it before realizing it wasn't mine (I do a ton of online shopping). We both called UPS and thy are going to try to retrieve the package but seeing as how some people are not very honest so they might keep the package, I sent them a letter to the address that received the package asking to return, but it just went out today. There is no forwarding service with UPS the way there is with USPS, apparently. Sie können Ihre Einstellungen jederzeit ändern. I bought a very expensive camera (Nikon D300) aloing with a lens from Amazon.com. In the future just pay the three or four dollars and get the whole thing insured. . Cameta Camera (The company/location from which I bought the camera) had the package fully insured and therefore required a signature. That seems to be their basic operating policy. The rep was rude and sarcastic, saying I should return it at a UPS store. Anyway, I gave them back the "wrong" package and they took my phone # just in case someone returns my bag to them. Or would you be okay if the seller said to take it up with UPS? Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎09-03-2020 05:58 PM. The postal service did a check and followed the package to the wrong address approx ten miles away. Even though it was the UPS persons fault. Even Amazon policy agrees. Which would make it harder to collect insurance on, also. Dies geschieht in Ihren Datenschutzeinstellungen. It is to protect you from getting screwed in situations like this. I received a package from out of country quicker than its taken ups to send a package from here. 2. Sadly, my Google-Fu is bringing a lot of results where DHL has delivered to the wrong address or lost packages. Package was delivered to the wrong address. July 12, 2018 8:04 AM Subscribe. That is correct. If you wanted to insure it for $200, that is up to you. Just a thought. Dazu gehört der Widerspruch gegen die Verarbeitung Ihrer Daten durch Partner für deren berechtigte Interessen. What is this about? poster’s name deleted from quote Note: Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Send your pics, recipes, performance ideas for the New Year's Gala. UPS delivered to a wrong address, what can I do now? You have not done your job as the buyer has not received the item. He delivered to the wrong address and he left the parcel simply in front of the house. You are responsible for getting the item safely to the buyer. UPS sent the package to wrong address, Do I issue a refund? If they left it on the buyer’s front porch and it walked away, let the buyer file away with the police … that’s not your problem. UPS timely delivered my package to the address I gave them, but I did not realize it was the wrong address. Call UPS and have them rectify their mistake. Your job is not done; keep trying to get the package to the buyer, or issue a refund if the buyer does not want to wait. 4 West mill drive 2g I have had them deliver to the wrong address before and it took them 2 weeks to retrieve the item because they have to get in-touch with the people that live there. Enter your Tracking Number and go to the Tracking Details page. Once UPS identifies an “undeliverable address,” you can correct it on the UPS website. UPS sent my package to the wrong address In reply to baker123 • Jul 15, 2005 I had the same experience but luckily my neighbor delivered the package to my door. I found that the correct address for UPS should be . They usually just leave packages in the bushes so that is not a mistake on their part. This just sucks cause he should be in the wrong. I’d refund and try to get the UPS insurance to pay you back. so then send me the tracking number, i will have to work with the PO, but I’d still have to report to Amazon and they will prob refund? Live and learn. I'm living in WA and I'm supposed to send my tax turn to the following address by USPS: Department of the Treasury Internal Revenue Service Fresno, CA 93888 . It was almost like this doesn't happen often. Expert news, reviews and videos of the latest digital cameras, lenses, accessories, and phones. Not your customer’s fault you shipped it to the wrong address. If its like Fedex/UPS the same drivers gennerally get the same route. I have not had the courtesy of a reply. Jan 22, 2016 9:00:22 AM So i had ordered something from ebay the seller is from Virginia I'm form Ohio why did the usps spend my item all the way. If you wanted to insure it for $200, that is up to you. USPS tracking one day claimed package undeliverable to said address but the next day, claims delivered. It was recieved and signed for by a man named BOB at the wrong address … 3. Despite the package being l... Package delived to wrong address Package is delivered to the wrong address Package was delivered to wrong address. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS … I checked throughout our development if they delivered to someone else in the development (as it has … UPS seemed pretty clueless when I told them what happened. Look at it this way. If I don’t get something I paid for, the merchant is either going to give a refund or I’m doing a chargeback on card and I will win. Go through the regular claims process, or contact the shipper and let them know UPS lost it. I only had the one I sold her. UPS delivered the package to the wrong address. I probably had 100 deliveries from UPS and they only messed up once. UPS insurance insures the first $100 the buyer didn’t ask or pay for additional insurance the item in the box was sold for $200. 3 Kudos DPCreations. to Florida that is no near the both of us. Thanks for the feedback everyone. Call UPS immediately and let them handle it. I bought an item and UPS that was supposed to send it to me house. How do they know I have transportation or the time to find a UPS store? The address also says "Apt #xxx" whereas I live in a house not an apartment building. Sometimes UPS will send your package to a separate receiving facility, called an Access Point, instead of directly to your home. I can see that the UPS driver has made two mistakes. Most sellers, one way or another, produce our own labels. However, by accident, I sent it by UPS (because I thought the address is not a PO box). Get answers to your questions in our photography forums. If you ordered the item, wouldn’t you want to get it? USPS Package Intercept. 0. jsecret Member Posts: 630 Member Member Posts: 630 Member (From someone who works in that industry) Call UPS immediatly and explain what happened. The package wasn't mislabeled, it was simply dropped off in the wrong place. If you received a package that was delivered to your home in error, you should contact the shipping service and, in most cases, the carrier will arrange for the item to be picked up. Select the Tracking tab along the top of this page. > I was told that my job is done and the buyer needs to communicate with UPS to get this resolved, but what am I supposed to do? You refund the buyer and take it up with UPS if it is hopeless to find. These packages will be returned to sender. You can change city, zip code, add a room, suite, or floor, but you cannot change the street name and number. I might be a little weird, but if it were me I would see if I could send her a new item, to try to keep her happy, and then work on UPS. Your job is to get the item to the buyer. UPS is being sent to wrong address to pick up a sofa. If a customer claims they didn’t receive a package, UPS can check to see if it was delivered to the wrong address. It is UPS' responsibility to get the package to the correct address. Are you talking to Eyes2C? Usps send my item to the wrong post office. Can you keep a package delivered to the wrong address? If this is the case, the phrase “Delivered to UPS Access Point” will appear in your package’s tracking updates. I gave UPS the wrong address. December 3, 2010 4:21PM. Parcel Monitor user from United States 4 days ago. Though from what I gather DHL works nothing like them, I mean the driver isn't local to a Virginia distribution center like the others are. Who told you that ? No update on my package . Since you only got a $100 worth of insurance you are going to have to come out of pocket the the other $100. Best Buy continues to send UPS to my old address to pick up a sofa, despite me calling 6 times and notifying you that I have moved and the sofa is at a different address. Für nähere Informationen zur Nutzung Ihrer Daten lesen Sie bitte unsere Datenschutzerklärung und Cookie-Richtlinie. so then send me the tracking number, i will have to work with the PO, but I’d still have to report to Amazon and they will prob refund? Anyway, it was from AT& T, so I called them to ask how to handle it. Stranger shows up to get package - … Why didn’t you buy shipping through Amazon? The person at that street located me somehow and brought the package over to me in his car. Actually, this UPS scam malware is not a virus but a Trojan — the difference being that a virus replicates itself and sends itself to other computers, whereas a Trojan must be sent out by someone (usually in a spammed message) and then actually be installed by the victim. Good thing you did not ask him to do that via an amazon email. UPS cared so much about the delivery that not only could they not be bothered to check the address, but they left a perishable food item on your porch. Exactly. If UPS doesn’t find it, you’ll need to refund. Sounds like you gave them the wrong address. Can’t you just print out the address, hand it to the manager, then make sure the label has the correct address? Yahoo ist Teil von Verizon Media. Internal Revenue Submission Processing Center Damit Verizon Media und unsere Partner Ihre personenbezogenen Daten verarbeiten können, wählen Sie bitte 'Ich stimme zu.' You probably won’t know for a few days if they got the package back or not. Good thing you did not ask him to do that via an amazon email. But you still need to refund … and UPS will have to figure out how to proceed at the buyer end with the police in the future. https://sellercentral.amazon.com/gp/help/help-page.html/ref=ag_1791_cont_scsearch?ie=UTF8&itemID=1791. I shipped the package from my local UPS store I wrote the address twice for the manager because he had the apartment and building number wrong and than the 3rd time he printed the label he got the second and it was delivered on the 20th, a mile away from where it was supposed to be. UPS did the same thing to me. “I shipped the package from my local UPS store I wrote the address twice for the manager because he had the apartment and building number wrong and than the 3rd time he printed the label he got the second…”. What kind of statement is that ? When UPS cannot prove they delivered it to your address, you have a case against UPS. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. Note that you can only modify certain components of your address with UPS. Daten über Ihr Gerät und Ihre Internetverbindung, darunter Ihre IP-Adresse, Such- und Browsingaktivität bei Ihrer Nutzung der Websites und Apps von Verizon Media. On the UPS tracking site it said that my package was supposed to be delivered yesterday (8/17). buyer didn’t ask or pay for additional insurance. I ordered stuff worth $200 from Macys on Thanksgiving and on 29th Nov. UPS claims that they delivered the boxes in front of my door at 9.30pm. Lens from Amazon.com off so I did I issue a refund, can! My Choice member is free and gives you greater control over when and where shipments! Win their appeal package was delivered ( $ 80 hard drive ) but I have not done job! For getting the item to the wrong address, do I issue a refund followed package! She/He did n't recieve the package has n't arrived send it to your questions in our photography forums you. The address I gave them, so I decided to get the same route get... Up your own syntax go to the wrong address, ” you do. 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